Delete your Nepzio account

This page explains how to delete your account on Nepzio, including the Nepzio mobile app ("Nepzio: Sell. Manage. Grow." on Google Play), which signs in with the same account.

How to request deletion

1. Message us on WhatsApp or call +977 974-769-1614.
2. Tell us the email address you sign in with, and that you want your account deleted.
3. We send an email to that address to confirm the request came from you. Once you reply, we delete your account and let you know when it is done.

If you only want to stop using the app on a phone, sign out in the app, or sign the phone out under Account settings in the Nepzio admin. If you are a store's staff member and want to leave that store, ask its owner to remove you from the Staff page; your account stays for any other stores.

What is deleted

• Your password, and your name and email address (except where noted below).
• Your sign-ins on phones and computers, the phones' push notification addresses, and your notification and app settings.
• Your membership of every store you work in.
• If you own a workspace: its stores, products, photos, pages, posts, settings and staff, and any connected Facebook Pages' access tokens. Your stores stop being available online.

What is kept

• Orders, invoices, payments and refunds, including your subscription invoices, for as long as Nepal's tax and accounting laws require, after which they are deleted.
• Records that other stores keep of what you did as their staff (for example, who confirmed an order), with your name in them.

See our Privacy Policy for more about the data we hold. If you connected a Facebook Page, you can also delete that data on its own: see our data deletion instructions.