Privacy Policy

This Privacy Policy explains how Nepzio, operated by Anubhabi Technologies Pvt. Ltd. ("Nepzio", "we", "us", or "our"), collects, uses, and protects information when you use our platform to create and run an online store, or when you visit a store built with Nepzio.

1. Information we collect

We collect the following categories of information:

• Account information: your name, email address, phone number, and password when you sign up for a workspace.
• Store and business information: your store name, products, categories, pricing, domain settings, and theme preferences.
• Customer data you process: when your customers place an order on your store, we process the order and shipping details they provide (name, phone, address) on your behalf.
• Facebook Messenger and Instagram messages: if a merchant connects their Facebook Page (and the Instagram professional account linked to it) to Nepzio's Social Inbox, we receive the messages people send to that Page or account through Meta's platform: text, photos, reactions, replies, and whether messages were delivered and read. We also receive the sender's name, username and profile picture as Meta provides them, and any ad or link that led them to start the conversation.
• Connected account information: when a merchant connects a Page, we store the Page's name and ID, the linked Instagram account's username and ID, an access token for the Page (encrypted), and the Facebook user ID of the person who connected it.
• Payment information: we do not store card or bank details. Online payments are processed directly by our payment partners (such as eSewa, Khalti and Fonepay), who have their own privacy policies.
• Usage and device data: log data, IP address, browser type, and pages visited, used to keep the platform secure and to improve performance.

2. How we use information

We use the information we collect to:

• Provide, operate, and maintain your store and workspace.
• Process orders, payments, and shipments.
• Show a store's Messenger and Instagram conversations in its Nepzio inbox, send the replies, product links, checkout links and order confirmations its staff choose to send, and turn a conversation into an order.
• Communicate with you about your account, billing, and support requests.
• Detect, prevent, and address fraud, abuse, and security issues.
• Improve and develop new features.

3. Sharing information

We share information only where necessary to operate the platform, including with:

• Payment gateways (such as eSewa, Khalti and Fonepay) to process online payments.
• Courier and shipping partners to fulfil and track orders.
• Hosting and infrastructure providers who store data on our behalf.
• Authorities, where required by law.
• Meta Platforms, whose platform carries every message sent to and from a connected Facebook Page or Instagram account.

We do not sell your personal information or your customers' personal information.

Messages received through Meta's platform are used only to provide the Social Inbox to the store they were sent to. We do not use them for advertising, sell them, share them with other stores, or use them to train artificial intelligence models.

4. Merchant responsibilities

If you run a store on Nepzio, you are responsible for how you collect, use, and disclose your own customers' information, and for complying with applicable data protection and consumer protection laws for your business. Nepzio processes that data on your behalf, as your service provider.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember cart and checkout details, and understand how our platform and stores are used.

6. Data security

We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain account, store, and order information for as long as your workspace is active, and for a reasonable period afterward to meet legal, accounting, or reporting obligations.

Messenger and Instagram conversations are kept as part of the store's records for as long as the store exists, including after its Page is disconnected. Disconnecting a Page, or uninstalling the Social Inbox, deletes its access token and stops us receiving new messages immediately.

8. Your rights

You may request access to, correction of, or deletion of your account information by contacting us using the details below. We will respond within a reasonable time.

If you connected a Facebook Page to Nepzio, you can have the data we hold about your Facebook account deleted at any time. See our data deletion instructions. If you messaged a store's Facebook Page or Instagram account, that store controls your conversation: contact the store, or contact us and we will pass your request on and help the store carry it out.

9. Children's privacy

Nepzio is intended for business use and is not directed at children. We do not knowingly collect information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

11. Contact us

If you have questions about this Privacy Policy, or want to make a request about your data, contact us:

Anubhabi Technologies Pvt. Ltd.
Koteshwor, Kathmandu, Nepal
Phone and WhatsApp: +977 974-769-1614