Cash on Delivery
Let shoppers pay when the parcel arrives, and know what each courier owes you.
In Nepal, many shoppers still prefer to pay when the parcel is in their hands. Nepzio offers Cash on Delivery at checkout from day one, tells your courier how much to collect, and keeps track of the cash each courier owes you until it is paid out.
What you get
On from the start
Cash on Delivery is offered at checkout without any setup, alongside the online payments you add.
The right amount to collect
When you book Nepal Can Move, Pathao, Upaya or The Garuda Express from the order, the cash to collect is sent for you. A paid order sends nothing to collect.
Courier payouts
See what each courier owes you on delivered parcels, less their delivery charges. Upload the courier's statement and Nepzio matches it to your orders and marks them paid.
Your own riders too
Deliver with your own staff and the cash each rider collects is tracked until they hand it over.
How to set it up
- 1
Nothing to set up: Cash on Delivery is offered at checkout on every new store.
- 2
To turn it off, open Settings → Payment Methods and untick "Offer cash on delivery at checkout".
- 3
Connect a courier under Settings → Shipping Partners, so bookings carry the amount to collect.
- 4
When the courier pays you, settle their parcels under Orders → Courier payouts.
Cash on Delivery: common questions
Does Cash on Delivery cost extra?
No. It is included in every plan. Your courier charges its own delivery fee.
When is a Cash on Delivery order marked paid?
When you mark it paid, when the cash is handed over by your own rider, or when you record the courier's payout for that parcel.
What if the customer refuses the parcel?
Mark it as returned to sender. The order is cancelled, the goods go back into stock (unless you mark them damaged), and the courier's delivery and return charges are kept for your reports.
Can I offer only online payments?
Yes. Untick Cash on Delivery in Settings → Payment Methods once an online payment method is set up.
More payments
All integrations →
Ready to start selling?
Try Nepzio free for 14 days. Got questions first? Talk to us on WhatsApp, in Nepali or English.
14-day free trial. No payment needed. Or call +977 974-769-1614